Privacy Policy
EvoltriX Digital Marketing Effective Date: [01st July 2026]
- Introduction
1.1 Purpose of this Policy
This Privacy Policy explains how EvoltriX (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in the course of providing digital marketing, website design and development, social media marketing, Google Business Profile management, graphic design, and UI/UX design services. We are committed to handling personal data responsibly, in line with applicable UAE data protection law, and to maintaining the trust our clients place in us.
1.2 Who We Are
EvoltriX is a digital marketing agency registered in the Ajman Free Zone, United Arab Emirates, providing services to businesses across the UAE, including Dubai, Abu Dhabi, Sharjah, and other emirates. As we currently operate without a fixed physical office, all client communication and service delivery is conducted virtually, by phone, WhatsApp, email, and video call.
1.3 Scope of this Policy
This Policy applies to personal data we collect through our website (evol-trix.com), direct communications (email, phone, WhatsApp, Botim), social media channels, and any other interactions with our clients, prospective clients, and website visitors. It applies to all team members, contractors, and partners who handle personal data on EvoltriX’s behalf.
- Information We Collect
2.1 Personal Information You Provide
We collect personal information that you give us directly — for example, when you submit our website contact form, message us on WhatsApp, email us, or engage our services. This may include:
- Contact details: name, email address, phone number, and WhatsApp number.
- Business details: company name, job title, industry, and website URL.
- Project information: details you share about your business goals, marketing requirements, or brand assets needed to deliver our services.
- Billing information: invoicing details and payment confirmation records (we do not store full card numbers — payments are processed through third-party payment providers or bank transfer).
2.2 Information Collected Automatically
When you visit evol-trix.com, certain non-personal information may be collected automatically, including:
- Log data: IP address, browser type, device type, pages visited, and time spent on the site.
- Technical data: operating system and general location inferred from IP address (city/country level only).
This information helps us understand how visitors use our site and where to improve it. It is reviewed in aggregate and is not used to identify you individually.
2.3 Cookies and Analytics (Google Analytics 4, Google Ads, Search Console)
Our website currently uses Google Analytics 4 (GA4) to understand how visitors use evol-trix.com. GA4 sets a first-party cookie (_ga) to distinguish visitor sessions and automatically collects:
- Pages viewed, time on site, and engagement events (e.g. scrolling, outbound link clicks, file downloads).
- Approximate location at city/region level, derived from IP address. GA4 truncates/discards the full IP address after determining approximate location — we do not receive or store your full IP address through this tool.
- Device, browser, and operating system information.
- How you arrived at our site (e.g. Google search, direct visit, social media referral).
GA4 does not collect your name, email address, or phone number through standard site analytics unless you separately submit that information to us via our contact form — the two are not linked by default. Our GA4 property has user-provided data collection capability enabled, which would allow hashed (not plain-text) customer identifiers such as email or phone number to be matched with Google for improved ad measurement, if we choose to activate it in future. This feature is not currently sending data. If we activate it, we will update this Policy and ensure appropriate consent is obtained beforehand.
Google Ads and Google Signals (linked to GA4): Our GA4 property is linked to Google Ads, with Google Signals and ads personalization enabled. This means:
- If you are signed into a Google Account while browsing our site, Google may associate your visit with information from that account — which can include your approximate location, and signals from other Google products and partner sites — to support ad personalization and cross-device reporting.
- Audiences built from your activity on evol-trix.com (for example, having visited certain pages) may be shared with our linked Google Ads account and used to show you EvoltriX ads as you browse other websites or apps within Google’s advertising network — commonly known as remarketing.
- Granular location and device data collection is also enabled, meaning Analytics collects city-level location and detailed device metadata for visitors to our site.
You can manage or turn off ad personalization for your own Google Account at Google Ads Settings, and you can review or delete data associated with your account via My Activity.
Google Search Console (linked to GA4): Our GA4 property is also linked to Search Console, which provides aggregate reporting on the search terms people use to find our site on Google. This linkage does not set its own cookies and does not feed into advertising.
For more detail on how Google processes this data and your controls over ad personalisation, see Google’s Privacy Policy, How Google uses data from sites that use Google services, and Google Ads Settings, where you can opt out of personalised advertising.
You can also disable analytics tracking using a browser extension such as Google’s Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings. If our use of cookies or advertising tools changes — for example, if we add tools beyond Google’s product suite — we will update this section accordingly.
- How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotes for our services.
- Deliver and manage the digital marketing, web design, SEO, social media, or graphic design services you’ve engaged us for.
- Communicate with you about your project, including updates, reports, and invoices.
- Improve our website and service offering based on how visitors use our site.
- Send marketing communications about our services, where you have agreed to receive these (you may opt out at any time — see Section 7).
- Comply with legal, tax, and regulatory obligations in the UAE.
We do not use your personal information for any purpose incompatible with the ones listed above without notifying you.
- How We Share Information
We do not sell your personal information. We may share it in the following limited circumstances:
- Service providers: trusted third parties who support our operations — for example, hosting providers, email and communication tools, payment processors, and Google, via Google Analytics 4, Google Ads (linked for remarketing and conversion tracking), and Search Console, for website analytics and advertising. These providers only receive the information needed to perform their function and are expected to handle it securely.
- Sub-contractors and partners: for specific projects (e.g. specialist developers or designers), we may share relevant project information with collaborators directly involved in delivering your service.
- Legal requirements: where required by UAE law, court order, or a valid request from a competent authority.
- Business transfers: if EvoltriX is involved in a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction; we would notify affected clients of any material change.
- Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including:
- Restricting access to client data to team members who need it to deliver your project.
- Using secure, password-protected tools and platforms for storing project and client information.
- Applying encryption (e.g. HTTPS/SSL) for data transmitted through our website.
- Reviewing our security practices periodically as our team and tools evolve.
No method of transmission or storage is 100% secure. If we become aware of a data breach affecting your personal information, we will assess the impact and notify affected individuals and, where required, the relevant UAE authorities, in line with our legal obligations.
- Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy:
- Enquiry data: if you contact us but don’t proceed with a project, we retain your details for a reasonable period in case you follow up, after which they are deleted.
- Client and project data: retained for the duration of our working relationship and for a reasonable period afterward, to support ongoing service, reference, or legal record-keeping.
- Billing records: retained as required under applicable UAE financial and tax regulations.
- Marketing data: retained until you unsubscribe or opt out, at which point we remove you from active marketing lists.
- Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to any legal or contractual retention requirements.
- Object to or restrict certain uses of your information, including direct marketing.
- Withdraw consent at any time, where we rely on consent as the basis for processing.
- Opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe.
- Children’s Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child without appropriate consent, we will take steps to delete it promptly.
- Third-Party Websites and Tools
Our website and communications may reference or link to third-party websites, platforms, or tools (such as social media platforms, scheduling tools, or client project-management software) that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.
- Legal Compliance
10.1 UAE Data Protection Law
EvoltriX is committed to handling personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), including processing data fairly and transparently, applying appropriate security safeguards, and respecting the data subject rights outlined in Section 7.
We process personal information on one or more of the following lawful bases:
- Consent: where you have agreed to receive marketing communications, or where required for analytics and advertising cookies (including remarketing) under applicable UAE requirements.
- Contractual necessity: where processing is needed to deliver the services you’ve engaged us for.
- Legal obligation: where we must retain or disclose information to comply with UAE law (e.g. tax records).
- Legitimate interest: where processing supports our business operations (e.g. site analytics, fraud prevention) in a way that doesn’t override your rights.
10.2 International Clients
If you are based outside the UAE and interact with our services, your information may be processed in the UAE. Where applicable, we aim to apply data handling practices consistent with recognised international standards, including the EU General Data Protection Regulation (GDPR) for clients in the European Union.
10.3 Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this Policy that cannot be resolved informally will be subject to the jurisdiction of the competent courts or arbitration bodies of the UAE.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. The “Effective Date” at the top of this page will indicate the most recent revision. We encourage you to review this Policy periodically.
- Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
We do not currently have a dedicated Data Protection Officer; privacy-related queries are handled directly by the EvoltriX team via the contact details below.
EvoltriX Registered in: Ajman Free Zone, United Arab Emirates
Email: info@evol-trix.com
Phone / WhatsApp: +971 56 905 2369
Website: evol-trix.com